Return and Refund policy

Return and Refund Policy
Last Updated: [1/16/2026]

Thank you for shopping at [5starcustoms]. We value your satisfaction and want to ensure you have a great experience with us. If you are not completely satisfied with your purchase, our return and refund policy outlines your options.

1. Returns
Eligibility for Returns:

Items must be returned within [30] days of delivery.
Items must be unused, in the same condition you received them, and in the original packaging.
Proof of purchase (receipt or order number) is required.

Return Process:

Contact our Customer Support Team at [5starcustoms2@gmail,com] to initiate a return.
Include your order number and reason for return.
We’ll provide you with return instructions and a shipping address.
Once your return is received and inspected, we will notify you of the approval or rejection of your return.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [5starcustoms@gmail.com].

4. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (damaged, defective, or incorrect item).
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.

5. Contact Us
If you have any questions about our return and refund policy, please contact us at:
📧 [5starcustoms2@gmail.com]
📞 [956-731-9163 / send a text if we miss your call]